🔒 Data Privacy & Protection
At jilia, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains what personal data jilia collects, why we collect it, how we use and protect it, and what rights you have under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
Our Privacy Commitments
DPA 2012 Compliant
jilia processes all personal data in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and the implementing rules issued by the National Privacy Commission (NPC).
End-to-End Encryption
All data transmitted between your device and jilia's servers is protected by TLS 1.3 encryption. Sensitive data at rest is encrypted using AES-256 industry-standard protocols.
You Control Your Data
jilia gives you full control over your personal data. You can access, correct, update, or request deletion of your data at any time by contacting our Data Protection Officer.
No Unauthorized Selling
jilia does not sell, rent, or trade your personal data to third-party marketers. Your data is used solely for the purposes described in this Privacy Policy and our regulatory obligations.
Minimal Retention
jilia retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by PAGCOR regulations and Philippine law.
Breach Notification
In the unlikely event of a personal data breach, jilia will notify affected players and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by the DPA.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), jilia is the personal information controller responsible for the personal data collected through the jilia platform at jilia.app. jilia determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is carried out lawfully, fairly, and transparently.
jilia has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with the DPA and this Privacy Policy. Contact details for the DPO are provided in Section 13 of this Policy.
This Privacy Policy applies to all personal data collected through the jilia website at jilia.app, the jilia mobile platform, and any communications between you and jilia including live chat, email, and support interactions.
jilia collects personal data that is necessary to provide you with a safe, compliant, and high-quality gaming experience. The categories of personal data we collect are described in the table below.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communications, support, regulatory notifications |
| Financial Data | GCash account name, PayMaya details, bank account name and number (BPI, BDO, Metrobank), transaction history | Processing deposits and withdrawals, AML compliance |
| KYC Documents | Copies of government-issued ID, proof of address, selfie photographs | Identity verification, regulatory compliance |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage | Service delivery, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security monitoring, fraud prevention, platform optimization |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, quality assurance, dispute resolution |
| Marketing Preferences | Promotional opt-in/opt-out status, preferred communication channels | Sending relevant promotions and offers (with your consent) |
Under the Philippine DPA, certain categories of data are classified as sensitive personal information and are subject to heightened protection. jilia may collect sensitive personal information including government ID numbers and financial account details where required for KYC and AML compliance. Such data is processed only to the extent strictly necessary and is subject to additional security controls.
jilia collects personal data through the following channels:
jilia processes your personal data for the following purposes:
To create and manage your jilia account, verify your identity and age, process deposits and withdrawals, deliver gaming services, and provide customer support. This processing is necessary for the performance of the contract between you and jilia.
To comply with jilia's obligations under PAGCOR regulations, the Philippine Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and other applicable Philippine laws. This includes conducting KYC verification, monitoring transactions for suspicious activity, and maintaining records as required by law.
To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, apply deposit and session limits, and provide responsible gaming interventions where appropriate. jilia takes its responsible gaming obligations seriously and uses data to protect vulnerable players.
To detect, investigate, and prevent fraud, money laundering, account takeover, and other illegal or prohibited activities on the jilia platform. This includes monitoring login activity, transaction patterns, and device fingerprints for anomalous behavior.
To send you information about jilia promotions, bonuses, and new games where you have consented to receive such communications. You may withdraw your marketing consent at any time by updating your communication preferences in your jilia account settings or by contacting our support team.
To analyze usage patterns, troubleshoot technical issues, and improve the performance, security, and user experience of the jilia platform. This processing is carried out on an aggregated and anonymized basis wherever possible.
Under the Philippine Data Privacy Act of 2012, jilia relies on the following legal bases for processing your personal data:
Where jilia relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
jilia does not sell, rent, or trade your personal data to third parties for their own marketing purposes. jilia may share your personal data with the following categories of recipients only to the extent necessary and in accordance with applicable law:
jilia engages trusted third-party service providers to assist in delivering the jilia platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, fraud detection services, and customer support platforms. These providers are contractually bound to process your data only on jilia's instructions and in accordance with the DPA.
jilia may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory direction. jilia will notify you of such disclosures where legally permitted to do so.
Certain technical data, such as player session identifiers, may be shared with jilia's licensed game content providers for the purpose of delivering game content and resolving game-related disputes. Game providers do not receive your full identity or financial data.
In the event of a merger, acquisition, or sale of all or part of jilia's business, your personal data may be transferred to the acquiring entity as part of that transaction. jilia will notify you of any such transfer and ensure that the acquiring entity is bound by privacy obligations no less protective than those in this Policy.
jilia retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account plus 5 years after closure | PAGCOR regulations, AMLA requirements |
| KYC documents | Duration of account plus 5 years after closure | AMLA, RA 9160 as amended |
| Financial transaction records | 5 years from date of transaction | AMLA, tax regulations |
| Gaming history | Duration of account plus 2 years after closure | PAGCOR regulations, dispute resolution |
| Support communications | 2 years from date of interaction | Legitimate interests, dispute resolution |
| Marketing preferences | Until consent is withdrawn or account is closed | Consent |
| Technical and log data | 12 months from collection | Security, fraud prevention |
Upon expiry of the applicable retention period, jilia will securely delete or anonymize your personal data in accordance with its data disposal procedures.
jilia implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
While jilia takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account secure — use a strong, unique password for your jilia account and never share your login credentials with anyone.
jilia uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help jilia recognize you, remember your preferences, and analyze how the platform is used.
You can manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilia platform. Strictly necessary and security cookies cannot be disabled as they are essential to the safe operation of the platform.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilia. To exercise any of these rights, please contact jilia's Data Protection Officer using the details in Section 13.
| Right | What It Means |
|---|---|
| Right to be Informed | You have the right to be informed about how jilia collects and uses your personal data, as set out in this Privacy Policy. |
| Right of Access | You have the right to request a copy of the personal data jilia holds about you, along with information about how it is processed. |
| Right to Rectification | You have the right to request correction of any inaccurate or incomplete personal data jilia holds about you. |
| Right to Erasure | You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilia's legal retention obligations. |
| Right to Object | You have the right to object to processing of your personal data for direct marketing purposes or where jilia relies on legitimate interests as the legal basis. |
| Right to Data Portability | You have the right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible. |
| Right to Lodge a Complaint | You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe jilia has processed your data in violation of the DPA. |
jilia will respond to all valid privacy rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, and jilia will notify you of any such extension.
jilia's platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. jilia does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the jilia registration and KYC process, and jilia employs technical controls to prevent underage access.
If jilia becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental or guardian consent, jilia will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered a jilia account, please contact our support team immediately via live chat.
jilia reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform features. Where changes are material, jilia will provide advance notice via email or an in-platform notification before the updated Policy takes effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision.
Your continued use of the jilia platform following the effective date of any update constitutes your acknowledgment of the revised Privacy Policy. If you do not agree with the updated terms, you should cease using jilia and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or jilia's handling of your personal data, please contact jilia's Data Protection Officer. You may also use these contact details to exercise any of the privacy rights described in Section 10.
Data Protection Officer — jilia
Email: [email protected]
Live Chat: Available 24/7 via the jilia platform
Jurisdiction: Republic of the Philippines
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC is the independent regulatory body responsible for enforcing the Data Privacy Act of 2012.
🔒 Your Privacy, Our Priority
Now that you know how jilia protects your data, you can play with complete peace of mind. Join thousands of Filipino players who trust jilia for a secure, fair, and premium gaming experience.
21+ For adults 21 years and above only. Please gamble responsibly.